We are able to exchange or provide a store credit if your merchandise is returned and received within 15 days from the date of purchase. Refunds will be credited to your credit card only (less any shipping & handling charges if the order is not a doggonewestern.com mistake).
Purchaser is responsible for shipping to our returns department.
ALL returns must receive a RETURN AUTHORIZATION (RA) NUMBER prior to returning an item. The RA number can be obtained by emailing us. If we receive an item without the proper authorization number, we will NOT issue any type of credit.
To receive the proper RA number notify us by E-Mail as we will not issue an authorization number over the phone. Send communication to us at ContactUs@DogGoneWestern.com for a return authorization number and to ensure that it is not a final sale item. Once the number is authorized, you must write this number on the outside of the box in order for your return to be accepted. After 15 days, all sales are final. Items returned without a return authorization number, past 15 days, or not in original condition will be returned to customer at the customer's expense.
DogGoneWestern.com asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return. All returned merchandise must be in original unused condition with all manufactured accessories. All warranty cards must be left blank. Original merchandise box must not be defaced or altered in any way.
We are not responsible for shrinkage or bleeding as a result of washing your item(s).
The following items are not returnable/exchangeable under any circumstances: Sale merchandise and those items that specifically state non-returnable.
Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
Canceled or modified orders must be done as soon as possible. Email your request as soon as possible, we will do everything we can to assist you. Do note that if the order has been shipped we will not be able to cancel or modify the order.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.